Virgil was extremely welcoming, his shop was amazing, their products were gorgeous. I can't believe how lucky he is to do what he does. Thanks for the new knife! The customer service at I.R.B.I Knives is unsurpassed!! We visited Alaska in July 2015; falling in love with Moose Pass and Cooper Landing. While driving around one day, we came across I.R.B.I's. Although they were not open at that particular time, my husband did meet and speak with Virgil as he chopped wood behind the shop. Virgil also gave him a sample of some smoked salmon. Needless to say, my husband has spoken about Virgil and his knives (and smoked salmon) ever since. So as Christmas approached this year I thought "how can I blow my husband's mind for Christmas?" Then it donned on me; Call Virgil!! I phoned on Thursday 12/15 and spoke with Dawn, telling her of my master plan; she quickly emailed a picture of the knives they currently had available. I chose 2 (knowing my husband's best friend would feel left out had he not gotten one too). It is now Monday the 19th and the knives are here! What?! WOW!! I'm simply blown away. This order was placed at 3:15pm EST on the 15th and received at 10:30am EST on the 19th; shipped from Alaska TO Virginia. TAKE A NOTE CABELA'S!!! Further, I did not realize the sheaths would be included; guess that was a female oversight ~ But the knives are all tucked safely in their hand-made sheaths. They also were kind enough to send a sample of smoked salmon. Who does that?! Who goes that far above and beyond and remembers such small details from a brief conversation?? I'll tell you who: Virgil and Dawn Campbell! My husband is literally going to fall off his chair when he opens this knife on Christmas morning. The craftsmanship is incredible (yes, I know little about knives, but you know quality when you see it). He's been talking about I.R.B.I.'s for two years now and will be ecstatic to finally have a knife from Virgil. And yes, I will proudly strut around with the title of super-wife all day (thanks to Dawn and Virgil)!! So the point of all this is to say: I.R.B.I.'s not only has the friendliest staff; their customer service will never be surpassed by anyone, in my opinion, and their knives are truly amazing works of art. Words cannot express my gratitude to Virgil and Dawn. Thank you, thank you, thank you and MERRY CHRISTMAS!!!! Might be nice but I've been waiting on a knife promised 6 months ago. tried to contact them many many times all I get is delayed or no response at all. My wife thought she had gotten the perfect B day gift for me pitty my custom knife was never made. Never the less I will continue to try and follow up with them at least for another year. Visiting Alaska from Iowa; I stopped there this past weekend and had a chance to talk with the owner. He makes all the knives on site and he was kind enough to give us a quick tour of his shop - something I will not soon forget. I picked up a couple knives off of him and I will use and have them for years to come - excellent quality and beautiful craftsmanship. Will definately stop in next time I'm in the state! I am from Chicago. This is the best knife store I have EVER been in. The owner is the nicest man I have ever met in my life. I would give him 5 trillion stars if i could. I had to buy a hat while I was there for good memories. This would definitly be the place to go for a knife!
Irbi Knives is a US Store based in Seward, Alaska. Irbi Knives is located at 27546 Seward Hwy, Seward, AK 99664, USA.
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